Processing Delays

Incident Report for Creovai

Resolved

This incident has been resolved.

Posted Sep 17, 2024 - 11:51 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 16, 2024 - 18:12 CDT

Update

We are continuing to investigate this issue.

Posted Sep 16, 2024 - 16:24 CDT

Investigating

We’re currently experiencing a processing delay impacting some customers. Our team is actively working to resolve the issue. Thank you for your patience; we’ll provide an update as soon as possible.

Posted Sep 16, 2024 - 14:33 CDT

This incident affected: Tethr Web Portal (Insights and, Search & Browse, Core) and Interaction Upload APIs, Data Processing, Notification.